Skip to main content

TERMS OF SERVICE

Last updated: 19 February 2026

1. About these terms

These terms govern your use of the scream.io website and any hosting services provided by Cohoda Limited (“we”, “us”, “our”), a company registered in England and Wales, trading as scream.io.

By using our website or services, you agree to these terms. If you don’t agree, please don’t use them — no hard feelings.

2. Our services

We provide bespoke website and application hosting, managed infrastructure, and related technical services. The specific scope, pricing, and deliverables for each client are defined in a separate service agreement or statement of work.

These terms apply alongside any such agreement. Where there is a conflict, the service agreement takes precedence.

3. Your responsibilities

When using our services, you agree to:

  • Provide accurate and up-to-date information when requested.
  • Keep your account credentials secure and notify us immediately of any unauthorised access.
  • Use our services lawfully and not host content that is illegal, abusive, or infringes the rights of others.
  • Maintain your own backups of any data or content you upload to our infrastructure, unless backup services are explicitly included in your agreement.
  • Pay invoices within the agreed terms.

4. Prohibited use

You may not use our services to:

  • Distribute malware, spam, or phishing content.
  • Host or distribute material that infringes copyright, trademarks, or other intellectual property rights.
  • Conduct denial-of-service attacks, port scanning, or other abusive network activity.
  • Mine cryptocurrency without our explicit written consent.
  • Store or process data in violation of applicable law, including the UK GDPR and Data Protection Act 2018.

We reserve the right to suspend or terminate services immediately if we reasonably believe a breach has occurred.

5. Uptime and service levels

We work hard to maintain high availability. Where a specific uptime commitment or SLA is agreed, it will be documented in your service agreement. Our published figure of 99.98% reflects our historical average, not a contractual guarantee unless stated otherwise.

Scheduled maintenance will be communicated in advance wherever possible.

6. Payment

  • All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
  • Payment terms are as specified in your service agreement, typically 14 or 30 days from invoice date.
  • Late payments may incur interest at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • We reserve the right to suspend services for accounts more than 30 days overdue.

7. Intellectual property

You retain ownership of all content and data you provide to us. We retain ownership of our proprietary tools, scripts, configurations, and methodologies.

Any bespoke work created specifically for you (e.g. custom configurations, deployment scripts) is owned by you upon full payment, unless otherwise agreed.

8. Data protection

We process personal data in accordance with our Privacy Notice and applicable UK data protection law. Where we process personal data on your behalf as a data processor, we will enter into a Data Processing Agreement as required by the UK GDPR.

9. Limitation of liability

  • Our total liability to you for any claim arising from our services shall not exceed the fees paid by you in the 12 months preceding the claim.
  • We shall not be liable for indirect, consequential, or incidental losses, including lost profits, data loss, or business interruption.
  • Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

  • Either party may terminate a service agreement by giving 30 days’ written notice, unless a different notice period is specified in your agreement.
  • We may terminate immediately in cases of material breach, non-payment, or prohibited use.
  • Upon termination, we will provide reasonable assistance to migrate your data to another provider. Data will be retained for 30 days post-termination before deletion.

11. Force majeure

We shall not be liable for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, network failures, acts of government, or pandemics.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. For active clients, material changes will be communicated directly.

14. Get in touch

Questions about these terms? We’re human, just ask: hello@scream.io

← Back to scream.io